10/8/2025 (Wed) 10:30 ～ 11:15D-1ベンダープレゼンテーション会場D
"Breaking Free from Underutilized DX — Advancing Municipal DX and EBPM with Techtouch’s DAP and AI"
Abstract
In municipal DX, it is essential to enhance the convenience of citizen services while improving the efficiency of administrative operations, and at the same time realize policy improvement based on evidence (EBPM).
This session will introduce case studies of the Digital Adoption Platform (DAP), which eliminates the challenge of systems and e-application services “not being used” after introduction, and functions as a foundation supporting back-office DX (examples: Kawasaki City, Iwata City).
Furthermore, we will explain how “Data Analysis AI” can analyze citizens’ and employees’ voices and operational logs to transform them into evidence for policy planning and organizational improvement.
Planned Session Topics
Current status and challenges of municipal DX
― The issue of systems and e-application services “not being used” after deployment
― How increased inquiries and rework put pressure on administrative staff
DAP as a foundation supporting back-office DX
― A mechanism for “adoption and utilization” that goes beyond mere operational support
― Case study: Reduction of error rates in e-application processes in Kawasaki City
― Case study: Adoption and utilization of the financial accounting system in Iwata City
Transforming citizens’ and employees’ voices into policy evidence with AI
― Analyzing logs, free-text comments, and call data through Data Analysis AI
― Practical approaches for leveraging “voices” to realize EBPM
The vision of municipal DX in the era of EBPM
― The evolution cycle: “Introduction → Utilization → Improvement → Policy”
― Achieving results by balancing citizen services and staff operations
Toward sustainable governance for the 2040 problem
― Enhancing efficiency and quality amid population decline and workforce shortages
― Building the next-generation municipal management model based on EBPM
Techtouch Inc.
Masanori Ayakoji
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