10/9/2025 (Thu) 11:30 ～ 12:15A-7ベンダープレゼンテーション会場A
Transforming Municipal Services with ai-to-ku
In recent years, the evolution of generative AI has begun to reshape how municipal operations are conducted. Especially at the frontline of resident services, local governments face the challenge of meeting diverse needs with limited staff, making efficiency and service quality more critical than ever.
This lecture introduces how the implementation of the voice-based generative AI solution, AI-to-ku, is transforming municipal counter services. Through real-world pilot cases, we will explore how this technology is being applied in practice.
AI-to-ku responds to resident inquiries in real time with natural dialogue, automating frequently asked questions and routine guidance tasks. This reduces the workload on municipal staff and delivers the following benefits:
Shorter wait times at service counters, leading to improved resident satisfaction
Touchless operation and natural voice responses designed with elderly users in mind
Analysis of conversation history to visualize consultation trends and propose service improvements
Moreover, AI-to-ku can integrate with existing municipal systems, offering scalability for knowledge management, database search, and broader operational support.
In this session, we will provide a concrete overview of the implementation process, challenges faced, and outcomes achieved. We will also discuss the potential of AI to drive operational transformation and envision the future of municipal service delivery.
avanade K.K.
shinsaku morofuji
Login is required to apply
First Time Users
Visitor RegistrationVisitor registration is required to apply. Sorry for your inconvenience, but please complete the procedure.
Already Registered
Login
If you have already registered as a visitor, please log in to My Page.