10/9/2025 (Thu) 14:20 ～ 14:50自治体事例セミナー⑥ ＜行政関係者優先＞セミナー会場
Initiatives for Front Yard Reform through the Use of Generative AI
In Ichinoseki City, an AI chatbot was introduced in fiscal year 2023 (Reiwa 5) to respond to inquiries from residents, followed by the implementation of an AI voice guidance system in fiscal year 2024 (Reiwa 6) to assist with building navigation and the preparation of documents at service counters. In fiscal year 2025 (Reiwa 7), the city is working toward introducing AI-based telephone support. This presentation will introduce Ichinoseki’s “front yard” reform initiatives, which leverage generative AI to improve convenience for residents and reduce the workload of municipal staff.
Ichinoseki City
Mayor’s Office, Policy Planning Division, DX Promotion SectionKoichi Sato
Ichinoseki City
Mayor’s Office, Policy Planning Division, DX Promotion SectionJunichi Takahashi
Ichinoseki City
Mayor’s Office, Policy Planning Division, DX Promotion SectionMasaharu Sugawara
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